Hotel Credit Card Processing & Merchant Accounts for Lodging Businesses
Hotel Credit Card Processing & Merchant Accounts for Lodging Businesses

Hotel Credit Card Processing & Merchant Accounts for Lodging Businesses

Implement an effective credit card processing solution that keeps guests coming back.

Checking guests in sets the tone for their entire stay at your resort, hotel, lodge, or inn. The process should be simple and efficient on both ends of the front desk. That's exactly what our hotel credit card processing solutions are designed to facilitate. Efficiency, convenience, and security are built in. With every hotel processing account we set up, we accommodate all of your transaction needs:

  • Accept all forms of electronic payment at your location, online, or over the phone
  • Accept all major credit and debit cards, ACH transfers, gift cards, and NFC payments like Apple Pay, Samsung Pay, and Android Pay
  • Hardware and software options ranging from standalone EMV chip terminals and POS systems to online payment gateways for ecommerce and virtual terminals for phone payments
  • Automated electronic invoicing via email
  • Validate credit card information to hold a reservation
  • Address Verification Service (AVS) and Card Verification Value or Code (CVV or CVC) to authorize payments
  • Advanced online reporting to give you actionable insights about sales patterns and seasonal trends
  • Advanced fraud detection suite with customizable fraud identification and prevention filters and thresholds
  • Chargeback prevention support
  • Booking software integration
  • Recurring billing setup for long-term stays
  • PCI compliance fulfillment
  • Low interchange plus pricing, with no hidden fees

Extended Authorizations

Hotels have unique credit card processing needs because of the way they do business. They require access to extended authorizations when they accept a credit card. When a guest checks in, the merchant should be able to authorize credit card information upfront, securely store it on file, and capture the transaction at the end of their stay. An initial charge will appear on the customer's credit card, and the final amount will show up when they check out.

This extended authorization feature makes it convenient for customers to extend reservations in a "pay as you go" fashion without having to provide payment cards more than once. It's also convenient for merchants, who are exempt from the additional bank fees applied to extended authorization to settlement periods for other business types. The major card brands offer a special program for hotel and lodging merchants to accommodate these extended authorizations, and Website Payment Pro provides the specialized software needed to pass the appropriate transaction data for them.

Integration Assistance for Maximum Efficiency

When your hospitality software teams up with a state-of-the-art POS system, the possibilities for customizing the payment solution that's perfect for your business are endless. The choices are all yours, and we are here to walk you through the integration process. You tell us your hospitality needs, and we get to work! When we integrate a payment gateway with your existing applications, the priority is to streamline your operations so that you have more time to focus on quality customer service rather than a cumbersome transaction process.

  • Smooth, quick guest check-in and checkout processes
  • Easy-to-navigate booking logs
  • Databases that show guest information, history, and preferences
  • Inventory management systems with alerts for reordering supplies
  • Reports that link reservations back to sales reps, online sources, and specific marketing campaigns
  • Seamless integration with QuickBooks and other accounting programs, plus shopping carts, ecommerce platforms, and hospitality software
  • Automated text and email marketing tools, including reservation reminders and promotions

We understand that your business is unique. That's why we configure each payment gateway, POS system, and terminal with nothing less than exactly what you need to run your company how you—and only you—want to. No unnecessary costs, and no hassle. Our credit card processing solutions are scalable and adaptable enough to evolve for future growth. Plus, if your lodging business is seasonal, we offer account freezing for up to six months so you can stop and resume processing when you need to, without the inconvenience of reapplying for a merchant account.

B2B Credit Card Processing

Do you see a lot of corporate credit card payments at your hotel? If so, you qualify for reduced interchange rates the major card brands (Visa, Mastercard, Discover, American Express, and JCB) set for business-to-business (B2B) transactions. B2B payments made using corporate, business, or purchasing cards contain additional transaction data, which makes them more secure against fraud and chargebacks. Lowered interchange rates reflect that.

Website Payment Pro offers Level 2 and 3 enhanced data processing software so you can accept B2B credit card payments at the low interchange rate. You never have to worry about missing the reduced rate because your payment solution automatically identifies and processes commercial credit cards. Depending on your volume, B2B processing could save your hotel hundreds to thousands in processing fees per year.

If you are a wholesale supplier of hotel and hospitality products, B2B processing software is a significant cost-saving investment as well. To learn more, contact us below, and an account representative will be in touch shortly.

Chargeback Prevention Assistance

Chargebacks are sometimes unavoidable for hospitality merchants. Customers often book far in advance and sometimes cancel due to changes of plans or weather, so the industry does carry a few risk factors. It's important to have a clear cancellation policy to avoid losing revenue and credibility. For example, a hotel could state that it will refund cancellations, unless they occur within 14 days of the visit and the weather is permitting. The policy might also include stipulations about charging in full for no-shows and partially refunding for weather-related cancellations.

The more prominently policies are displayed, the fewer chargebacks the business will incur. We provide expert guidance in all of these areas, backed by 25 years of experience delivering top-notch merchant services for the hospitality industry. When we have your business protected from every angle, we are able to lower your processing rates.

Where to Start

Whether you operate a large resort, small bed and breakfast, seasonal campground, or anything in between, our specialized hotel and lodging merchant accounts can help your business lower costs, streamline the payment process, and promote customer loyalty. If you're already processing, Website Payment Pro offers free consultations. We'll create a side-by-side comparison of your current processing statement and what ours would look like to show you exactly how much you can save per month with our hospitality merchant services specifically designed for business viability and growth. Not accepting credit cards yet? A merchant account specialist will provide all the necessary information to get the right payment solution for your company. Contact us today at 1-800-304-0555 to get started with our hotel payment processing solutions.

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